RETURN & REFUND

Return & Refund Policy

Last Updated: August 29, 2026

At Noverasd, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are happy to review your return or refund request in accordance with the policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unworn and unused
Be in its original condition
Have the original tags attached, if applicable
Be free from stains, odors, makeup, pet hair, or other signs of use
Include the original packaging when reasonably possible

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

Items marked as Final Sale
Gift cards
Items that have been worn, washed, altered, or damaged after delivery
Items without required tags where the tags were originally attached
Personalized or specially customized items, if applicable

If you are unsure whether your item is eligible for return, please contact our customer service team before sending it back.

3. How to Request a Return

Before sending any item back, please contact us at:

Email: service@noverasd.com

Please include:

Your order number
The email address used to place the order
The item(s) you would like to return
The reason for the return
Photos of the item, if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide further return instructions.

Please do not send items to the return address shown on your package or to any address provided elsewhere on the website unless our customer service team has specifically instructed you to do so.

4. Return Shipping

Unless the item received is damaged, defective, or incorrect, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part, such as receiving the wrong item or receiving an item that arrived damaged or defective, please contact us before returning the item. We will review the issue and provide appropriate assistance.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue resulted from an error on our part.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Depending on your payment provider, it may take several business days for the refunded amount to appear after the refund has been processed.

6. Partial Refunds

In certain circumstances, only a partial refund may be granted.

This may apply if:

The item shows signs of use or wear
The item has been damaged after delivery
The item is missing parts or accessories
The item is returned in a condition that differs significantly from its original condition

The amount of any partial refund will be determined after reviewing the returned item.

7. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at service@noverasd.com as soon as possible.

Please provide your order number and clear photos of the item and packaging so that we can investigate the issue and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

8. Exchanges

If you need a different size or item, please contact us at service@noverasd.com.

Depending on product availability and the circumstances of the request, we may assist you with an exchange or recommend placing a new order and returning the original item.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet:

Check your bank account or payment account again.
Contact your credit card company or payment provider.
Contact your bank, as additional processing time may be required.

If you have completed these steps and still cannot locate your refund, please contact us at:

service@noverasd.com

10. Return Address

Returns must be sent to the return address provided by our customer service team.

Please contact us before shipping any return.

Sending a package to an unauthorized address may result in delays or difficulty processing your return.

11. Policy Changes

Noverasd reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Noverasd Customer Service